Frequently Asked Questions
Below you will find answers to common, general questions about our products and service. For the FAQs on specific product, please visit the corresponding product page.
Product Information
Who is My Salah Mat?
Who is My Salah Mat?
My Salah Mat is the firm behind interactive prayer mats designed to help children and adults learn how to perform Salah – the daily prayer practiced by Muslims. Since it was set up in 2018, My Salah Mat has made a global name for its one-of-a-kind mats and has developed an extensive international portfolio, with products now sold in over 25 countries across four continents and products coming in 20 different languages. Other learning tools have been developed to assist learners, both adults and children, in practicing Islam.
What are the interactive prayer mats and how does it work?
The interactive prayer mats are developed to help adults and children learn the steps in performing Salah before they take ownership in performing it. The mats use touch-sensitive technology embedded within the fabric that, when pressed, plays pre-recorded voice-over to guide the user through the Salah process, including times for prayer, how to perform wudu, reciting Surahs, and more.
How do your interactive products help children learn about Islam?
Our products use sound, touch, light, and repetition to encourage active learning. We have a range of other products besides the Interactive Prayer Mats, such as My Quran Pad, Interactive Audio Mat & Wall Art, and Activity Books. Our sensory-based approach helps children learn Islam through play. From Surahs and Duas to understanding Arabic letters and stories of the Prophets.
Are your products suitable for reverts or adults new to Islam?
Yes. Our products, including the Adult Interactive Prayer Mat and Quran Pad, are ideal for reverts or anyone wanting to strengthen their foundation in Salah, Qur’an, or Dhikr. They’re designed to be clear, simple, and supportive for learners of all ages.
Do your products require an internet connection or mobile app to use?
No. All My Salah Mat products are screen-free and self-contained. They include built-in audio and touch functions, so you don’t need Wi-Fi, batteries (for some rechargeable models), or additional devices to use them.
How do I choose the right product for my family?
My Salah Mat products cater learning for kids age 2 all the way to adults, perfect for your whole family. For learning and teaching Salah, start with the Interactive Prayer Mat. For Arabic and Qur’an basics, choose the My Quran Pad. And for faith-based storytelling and visual learning, explore our Interactive Wall Art and children’s storybooks.
Do your products come with a guarantee?
We offer a 30-day money-back guarantee. If you are unsatisfied with the product, please return it for a full refund. We make every effort to dispatch items as quickly as possible. Please anticipate a delivery time of 1-2 working days for the UK, while international delivery may take between 5-7 days. If you require faster international delivery, kindly email us for a quote.
Shipping
Do you deliver Worldwide?
Do you deliver Worldwide?
Yes we do. We can deliver anywhere in the world. We also have resellers/agents in many countries where shipping costs might be lower for local deliveries. For more info, please email us at info@mysalahmat.com
What is the shipping cost?
To get an accurate estimate for your shipping cost please go through our checkout. At the end it will give you a precise cost for shipment.
How long can delivery take?
Once you receive the order confirmation in your email, it will vary depending on where you are.
We estimate:
UK: 1 to 3 Working Days
Europe: 3 to 5 Working Days
International: 6 to 9 Working Days
Do My Salah Mat products come with a return policy?
Our products can be purchased directly from the manufacturer's website, authorised retailers, or online marketplaces. They often come with a return policy, but it's advisable to review the terms and conditions at the time of purchase for specifics.
Who is selling this product in my country?
We have agents and resellers all around the world. So please contact us and we will tell you who the agent is in your country. And send you all the relevant information. Or please visit our Local-Reseller webpage.
Resellers
Do you have any reseller/shops in my Country?
Alhamdulillah we have many re-sellers all around the world. Click HERE to see if we have shops in your country.
How do I become a reseller?
Our vision is to establish at least one reseller or agent in every country and city. We offer great incentives for our resellers and agents, so please get in touch with us for more information or click HERE to fill out our Wholesale Form.
What is the minimum order quantity (MOQ) for resellers?
Our minimum order quantity varies depending on the product. Once approved, we will share the MOQ and pricing structure with you. We are flexible and can offer minimum orders from 50 units and above. While in some cases we can work with resellers on lower quantities. Please show your interest and we will get back to you.
Can I sell My Salah Mat products online (e.g. Amazon, website, social media)?
We establish partnerships and promote the products on the corresponding official websites or social media. However, we review selling channels on a case-by-case basis. Please contact us with details of where you plan to sell.
Collaboration
I want to help inform other parents of this great Interactive Prayer Mat. How can I do that?
This will be amazing, we will never say no to people helping us.
- You can place a photo or video of My Salah Mat Interactive prayer mat on your whatsapp status.
- You can share it on your social media, Facebook, Instagram.
- Please follow and tag us on Instagram @mysalahmat
I am a Blogger/ Influencer - How can we collaborate together?
Thank you for showing interest in collaborating with us! Please take a few moments to fill out this form and someone from our team will get back to you shortly.
Discounts
Do you have any discount codes?
Yes! We offer 10% discount codes to our newsletter subscribers. From time to time, we have higher discount codes which we email to all our subscribers. Subscribe today through **this link.**
Why is my discount code not working?
Please check that your code is still valid, has been entered correctly, and meets any minimum order requirements. If you need help, contact our team.
Do you have any discount codes for Qur’an Teachers, School Teachers or Home Schoolers?
We actually work one to one with Qu’ran and school teachers. We will inform you how we can work with you to see the best way possible. Please get in touch with us at info@mysalahmat.com
If I want to buy bulk do you offer any discounts?
Yes for sure. We will give you one time unique discount codes depending on how many you buy. Please email us at info@mysalahmat.com.
Do you offer seasonal discounts (Ramadan, Eid, etc.)?
Yes, we regularly run special offers during Ramadan, Eid, and other key moments, so be sure to sign up here or follow us to stay updated.
Returns/ Faults/ Exchange/ Refund
If I get a faulty product what do you do?
We have a thorough quality check process, but we know when manufactured thousands at a time there is possibility of some faults. If you get a faulty product please contact us straight away, tell us clearly what the issue is. If it is a manufacturers fault we can send out a replacement at no extra cost to you. Please reach us out at info@mysalahmat.com
Can I return it if I am not happy with it?
Yes, certainly. If you are not satisfied, please let us know. We accept returns for full refunds under our 30-day money-back guarantee.
Payment Options
What payment options do you have?
You can make payment using your bank card or credit card on our website. Or if you have a PayPal account then you can simply Pay via PayPal.
Subscription/ Instant Downloads
Are there any benefits to subscribing to your mailing list?
Yes, you will get a 10% discount code. We also send out emails informing of new educational worksheets and a number of PDF downloads.
Do you offer PDF downloads?
We have developed our own educational downloads, featuring an extensive catalog of instant downloads at amazing prices which you can download instantly. Click **HERE** to view all our Instant Download Products.
Contact Us
How can I contact your team if I have a question or need support?
You can contact our team through the contact form on our website here or by emailing us directly at info@mysalahmat.com. We aim to respond to all enquiries as quickly as possible and are always happy to help with product questions, orders, or general support.
Begin Your Salah Journey Today!
Learn prayer step by step with ease.
Connect with Allah through Salah.
