Frequently Asked Questions
Product Information
What is My Salah Mat?
What is My Salah Mat?
My Salah Mat is the firm behind innovative prayer mats designed to help children and adults learn how to perform Salah – the daily prayer practiced by Muslims. Since it was set up four years ago, My Salah Mat has made a global name for its one-of-a-kind mats and has developed an extensive international portfolio, with products now sold in over 25 countries across four continents and products coming in 20 different languages. Some recent milestones include reaching 400k+ on TikTok, 140k+ on Instagram, 137k+ on YouTube and reaching over 200 million people around the world
What are the differences between the adult and kids' interactive prayer mats?
The adult mat typically features a more traditional design with enhanced functionality tailored for adult users, such as additional Duas and Surahs, while the kids' mat is designed with vibrant colors, characters, and simplified instructions to engage children and make learning Salah fun.
How does the interactive feature of the prayer mats work?
Both mats use touch-sensitive technology embedded within the fabric that, when pressed, plays pre-recorded sounds to guide the user through the Salah process, including times for prayer, how to perform wudu, reciting Surahs, and more.
Are the Interactive prayer mats suitable for all levels of learners?
Yes, the mats are designed to accommodate beginners who are just learning to pray, as well as those who wish to enhance their Salah practice. The kids' mat is particularly beneficial for early learners.
Can the interactive mats help me learn to recite Surahs and Duas?
Absolutely. Both mats come with pre-recorded Surahs and Duas that can be played back for learning and memorization.
At the moment only the Interactive Kids Prayer Mat comes in 15 languages. Check the product details for the specific languages offered.
Alhamdulillah we want to have this product in every country and city so children all over world can benefit from it. To start working with us please CLICK HERE
What should I do if my interactive prayer mat is not working correctly?
First, check the battery installation. If the issue persists, refer to the troubleshooting section in the user manual, or contact customer support for assistance.
Are there any educational materials included with the purchase of the mats?
Yes, both the adult and kids' mats usually come with educational materials like prayer booklets or access to online resources to complement the learning experience.
Does it have safety certificates?
My Salah Mat Interactive Prayer Mats have been tested to meet European, US, and GCC standards. They have passed all these standards and are safe to use. In addition, we have utilized waterproof and fire-resistant materials.
Where can I buy the interactive prayer mats, and do they come with a return policy?
The mats can be purchased directly from the manufacturer's website, authorized retailers, or online marketplaces. They often come with a return policy, but it's advisable to review the terms and conditions at the time of purchase for specifics.
Shipping
Do you deliver Worldwide?
Do you deliver Worldwide?
Yes we do. We can deliver anywhere in the world. First check with us, we have resellers/agents in many countries so maybe you can save shipping costs and buy it locally.Please email us on info@mysalahmat.com
What is the shipping cost?
To get an accurate estimate for your shipping cost please go through our checkout. At the end it will give you a precise cost for shipment.
How long can delivery take?
Once you receive the order confirmation in your email it will vary on where you are. We estimate,
UK: 1 to 3 Working Days
Europe: 3 to 5 Working Days
International: 6 to 9 Working Days
Who is selling this product in my country?
we have agents and resellers all around the world. So please contact us and we will tell you who the agent is in your country. And send you all the relevant information. Or please our Local-Reseller webpage.
Resellers
Do you have any reseller/shops in my Country?
Alhamdulillah we have many re-sellers all around the world. Click the link to see if we have shops in your country. Resellers
Can I be a reseller of your product in my Country?
Yes, please get in touch! Our vision is to establish at least one reseller or agent in every country and city. We offer great incentives for our resellers and agents, so feel free to email us for more information. Click Here to fill out our Wholesale Form.
Collaboration
I want to help inform other parents of this great Interactive Prayer Mat. How can I do that?
This will be amazing, we will never say no to people helping us.
- You can place a photo or video of My Salah Mat Interactive prayer mat on your whatsapp status.
- You can share it on your social media, facebook, Instagram.
- Please follow us on Instagram @mysalahmat
I am a Blogger/ Influencer - How can we collaborate together?
Thank you for showing interest in collaborating with us! Please take a few moments to fill out this form and someone from our team will get back to you shortly.
Discounts
Do you have any discount codes?
If you subscribe to our newsletter, you will get a 10% discount code. From time to time, we have higher discount codes which we email to all our subscribers. Click here to subscribe.
Do you have any discount codes for Qur’an Teachers, School Teachers or Home Schoolers?
We actually work one to one with Qu’ran and school teachers. Please get in touch with us. We will inform you how we can work with you to see best way possible. info@mysalahmat.com
If I want to buy bulk do you offer any discounts?
Yes for sure. We will give you one time unique discount codes depending on how many you buy. Please again email us on info@mysalahmat.com
Returns/ Faults/ Exchange/ Refund
If I get a faulty product what do you do?
We have a thorough quality check process, but we know when you manufacture thousands at a time you will get some faults. If you get a faulty product please contact us straight away, tell us clearly what the issue is. If it is a manufacturers fault we can send out a replacement at no extra cost to you. Email us on: info@mysalahmat.com
Can I return it if I am not happy with it?
Yes, certainly. If you are not satisfied, please let us know. We accept returns for full refunds under our 30-day money-back guarantee.
Payment Options
What payment options do you have?
You can make payment using your bank card or credit card on our website. Or if you have a PayPal account then you can simply Pay via PayPal
Subscription/ Instant Downloads
Are there any benefits to subscribing to your mailing list?
Yes, you get a 10% discount code.We send out emails informing of new educational worksheets.We have a number of PDF downloads.
Do you offer PDF downloads?
We have developed our own educational downloads, featuring an extensive catalog of instant downloads at amazing prices. Click here to view all our Instant Download Products.
Begin Your Journey Salah Today!
Learn prayer step by step with ease.
Connect with Allah through Salah.
