Privacy Policy
Last updated: 8 October 2026
We take your privacy seriously. This policy explains, in plain English, what information we collect, why we collect it, who we share it with, how long we keep it and what your rights are. It covers:
- our website www.mysalahmat.com and our online shop;
- our emails, WhatsApp messages and customer service;
- our wholesale service for shops, schools, madrasas and mosques; and
- our Quran reader app for iPhone and iPad (the “App”).
Summary
- The App does not collect any personal information. You do not need an account, there are no adverts, and we do not track you across other apps or websites.
- Your bookmarks, reading position and settings in the App stay on your own device. We cannot see them.
- On our website and shop we collect only what we need to take and deliver your order, answer your questions and, if you agree, send you news and offers.
- We never sell your personal information.
- You can ask us to see, correct or delete your information at any time by emailing info@mysalahmat.com.
1. Who we are
MY SALAH MAT LIMITED (“My Salah Mat”, “we”, “us”, “our”) is the data controller for the information described in this policy. This means we decide how and why it is used.
- Company: MY SALAH MAT LIMITED, a company registered in England and Wales, company number 11257772
- Registered office: Unit 58 Enterprise Way, Newport, NP20 2AQ, United Kingdom
- Email: info@mysalahmat.com
If you have any question about this policy or your information, please contact us. We will reply within one month.
2. Our Quran reader app
This section explains how the App handles your information. In short: we do not collect any data from the App that identifies you.
2.1 What the App does not collect
The App does not ask for, collect or store on our systems:
- your name, email address, phone number or any account details (there is no sign-up or log-in);
- your location;
- your contacts, photos, camera, microphone or files;
- your device’s advertising identifier (IDFA); or
- any health, financial or other sensitive information.
The App contains no adverts and no third-party advertising or analytics tools. We do not track you across apps or websites owned by other companies, and we do not use the App to build a profile of you.
2.2 Information kept only on your device
To make the App work, it saves some information on your iPhone or iPad only, for example:
- your bookmarks and the last page or verse you read;
- your reading settings, such as text size, theme, language or translation; and
- any Quran text, translation or recitation you choose to download for offline use.
This information is never sent to us and we cannot see it. It is deleted when you delete the App. If you use iCloud Backup, Apple may include it in your device backup under Apple’s Privacy Policy.
2.3 Downloading content
If the App needs to download Quran text, translations or audio recitations, it connects to our content server (or a hosting company we use for this). Like any internet connection, the server briefly receives technical information such as your IP address and device type. This is used only to deliver the file to you and to keep the service secure. It is not linked to your identity, not used for advertising, and server logs are deleted automatically within 30 days.
2.4 Crash reports and App Store statistics
If you have chosen to share analytics with app developers in your device settings, Apple may send us anonymous crash reports and usage statistics (for example, how many people opened the App). These do not identify you. You can turn this off at any time in Settings › Privacy & Security › Analytics & Improvements › Share With App Developers.
2.5 Reminders and notifications
If the App offers reading reminders and you choose to turn them on, they are set up on your device. We do not collect any information to send them. You can turn them off at any time in the App or in your device settings.
2.6 Purchases and downloads
The App is downloaded through Apple’s App Store. If the App ever offers an in-app purchase or donation, Apple handles the payment. We never see your card or bank details; Apple only tells us that a purchase was made. Apple’s handling of your information is covered by Apple’s Privacy Policy.
2.7 Children
The App is suitable for children and families. Because the App does not collect any personal information from anyone, it does not collect personal information from children. The App has no adverts, no chat and no way for children to share information. Any link that takes the user out of the App, for example to our website or shop, is placed behind a parental gate so that a child cannot open it on their own.
2.8 Contacting us from the App
If you choose to email us from the App (for example through a “Contact us” or “Report a problem” link), we will receive your email address and whatever you write. We use this only to reply to you, and we handle it as explained in section 3 below.
2.9 Deleting your App data
Because the App’s data is stored only on your device, you can delete all of it at any time by deleting the App. We do not hold any App data about you, so there is nothing for us to delete. If you have emailed us and want that email deleted, write to us and we will delete it.
3. Our website, shop, emails and customer service
3.1 Information we collect
| Type of information | What it includes |
|---|---|
| Identity | Your name and, if you give it, your title. |
| Contact | Your email address, delivery and billing address, and phone number. |
| Order | What you bought, prices, delivery details, returns and refunds. |
| Payment | Payments are taken by our payment providers (Shopify Payments and PayPal). We never see or store your full card details. |
| Messages | Emails, WhatsApp messages, website form questions and anything else you send us, and your replies to our surveys. |
| Reviews | Your name, review and any photo you choose to share when you review a product. |
| Marketing choices | Whether you have agreed to receive emails or WhatsApp messages from us, which emails you open or click, and the free downloads you request. |
| Technical and usage | Your IP address, browser and device type, pages you visit and how you got to our website. This is collected by cookies and similar tools – see section 3.4. |
| Business contacts | For wholesale customers, schools, madrasas, mosques and shops: the name of the organisation, your name and role, and your work email, phone and address. |
| Partners and creators | If you join our affiliate programme or work with us as a creator: your name, social media handle, contact and payment details, and the sales you refer. |
3.2 How we collect it
- From you – when you place an order, sign up for emails or free downloads, contact us, enter a competition or leave a review.
- Automatically – through cookies and similar tools when you use our website (only with your consent where the law requires it).
- From others – from marketplaces where you buy our products (such as Amazon, Etsy and TikTok Shop), from payment and delivery companies, and from advertising platforms (such as Meta and Google), which may share statistics about how people respond to our adverts.
- From public sources – business contact details that organisations publish themselves (for example on their website), which we may use to offer our products to shops, schools, madrasas and mosques. See section 3.10.
3.3 Why we use it, and our legal basis
| Why we use your information | Legal basis |
|---|---|
| To take, pay for, deliver and support your order, including returns and refunds | To perform our contract with you |
| To answer your questions and give customer service | Our legitimate interest in helping our customers (or our contract with you) |
| To send you marketing emails or WhatsApp messages | Your consent. If you are already a customer, we may email you about similar products unless you opt out. You can unsubscribe at any time. |
| To remind you about items left in your basket or an unfinished checkout | Your consent, or our legitimate interest where you gave us your details while buying. Every reminder has an unsubscribe link. |
| To understand how our website is used and improve it | Your consent (through our cookie banner) |
| To show you relevant adverts on other websites and social media, measure them, and build advertising audiences (including lookalike audiences) | Your consent (through our cookie banner) |
| To match a scrambled (encrypted, “hashed”) copy of your email or phone with advertising platforms, so we can show our adverts to existing customers, leave them out of adverts, or reach people with similar interests | Your consent where you have agreed to marketing from us. You can ask us to stop at any time by emailing us. |
| To offer our products to businesses, schools and mosques, and to run wholesale accounts | Our legitimate interest in growing our business. You can ask us to stop at any time. |
| To run our affiliate and creator programme and pay commission | To perform our agreement with you |
| To prevent fraud and keep our website and shop secure | Our legitimate interest in protecting our business and customers |
| To keep accounts and meet tax and other legal duties | Legal obligation |
3.4 Cookies
Cookies are small files saved by your browser. We use essential cookies to make the shop and checkout work. With your permission, we also use analytics cookies to understand how our website is used, and advertising cookies (for example from Meta, Google and TikTok) to show and measure our adverts. You can accept or reject non-essential cookies when you first visit, change your mind at any time using the cookie settings link on our website, or block cookies in your browser settings.
Our shop can also send some details of your visit or order (such as the order value and a scrambled copy of your email) directly from our shop to advertising platforms, to measure which adverts work. We do this in line with the choice you make in our cookie banner.
Advertising on Facebook, Instagram and other platforms
We use the Meta Pixel on our website and Meta’s Conversions API, which sends details of your visit or order from our shop to Meta. With your consent through our cookie banner, Meta and other advertising companies (such as Google and TikTok) may use cookies, pixels and similar tools to collect information from our website and from elsewhere on the internet. They use it to measure our adverts, to show our adverts to the right people – including people who have visited our website – and to build advertising audiences, including “lookalike” audiences of people with similar interests to our customers. These audiences are created and kept by Meta; we never see who is in them. For collecting this information, Meta and we act together as joint controllers – see Meta’s Privacy Policy at facebook.com/privacy/policy.
We may also use these audiences, inside Meta’s own advertising tools, to show adverts for our sister brands Hajj Safe and Urban Rugs UK, which are run by the same owner. No names, email addresses or order details are passed to them.
You can opt out of advertising based on your visits at any time:
- reject advertising cookies in our cookie banner, or change your choice using the cookie settings link on our website;
- change your ad settings with Meta at facebook.com/adpreferences, or in the Facebook or Instagram app under Settings › Accounts Centre › Ad preferences;
- opt out of interest-based adverts from many companies at youronlinechoices.eu (UK and Europe) or optout.aboutads.info (United States).
3.5 Who we share your information with
We do not sell your personal information. We share it only with trusted companies that help us run our business, and only what they need to do their job:
| Who | Why |
|---|---|
| Shopify | Hosts our website, shop and checkout |
| Payment providers (Shopify Payments and PayPal) | To take payments safely and prevent fraud |
| Delivery companies (such as UPS and Royal Mail) | To deliver your order |
| Customs authorities | For orders sent outside the UK, delivery companies pass the details customs need |
| Email and messaging providers (such as ActiveCampaign and WhatsApp) | To send order updates and, if you agreed, marketing messages |
| Review providers (such as Judge.me) | To collect and show product reviews |
| Our affiliate partner programme (GoAffPro) | To credit partners who refer customers to us – uses a cookie, only with your consent |
| Advertising and analytics companies (such as Meta, Google and TikTok) | To measure our adverts, show them to the right people and build advertising audiences – only with your consent |
| Our IT, email and app hosting providers | To run our email, systems and the App’s content server |
| AI and software tools that help us run the business (such as AI assistants that help us draft replies and analyse orders) | To help our team work faster. They act only on our instructions and may not use your information for their own purposes. |
| Professional advisers (such as accountants) | To run our business properly |
| Police, courts or regulators | Only when the law requires us to |
| A buyer of our business | If we sell or merge our business, your information may pass to the new owner, who must keep protecting it in line with this policy |
Every company we share information with must keep it secure and protect it to the same standard as this policy. They may only use it to provide their service to us, and not for their own purposes, except where they act under their own privacy policy (for example payment providers and advertising platforms).
3.6 Sending information outside the UK
Some of the companies above are based outside the UK, for example in the European Union or the United States. When your information is sent abroad, we make sure it is protected by UK-approved safeguards, such as the UK’s adequacy rules (including the UK–US Data Bridge) or the UK International Data Transfer Agreement or Addendum.
3.7 How long we keep your information
| Information | How long we keep it |
|---|---|
| Orders, invoices and payment records | 6 years after the end of the tax year, as UK tax law requires |
| Customer service emails and messages | Up to 3 years after our last contact |
| Marketing list | Until you unsubscribe. We then keep only your email address on a “do not contact” list so we never email you again by mistake. |
| Reviews | For as long as the review is shown on our website, or until you ask us to remove it |
| Business (wholesale) contacts | Up to 2 years after our last contact, or longer while you are a wholesale customer |
| Affiliate and creator records | 6 years after the end of the tax year of the last payment |
| Website analytics | Up to 26 months |
| Server logs (website and App content server) | Up to 30 days |
When we no longer need your information, we delete it or make it anonymous.
3.8 Keeping your information safe
We use secure, encrypted connections (HTTPS) on our website and in the App. Payments are handled by providers that meet the card industry’s security standard (PCI DSS). Only people who need your information to do their job can see it, and they must keep it confidential. Our accounts are protected with strong passwords and two-step sign-in. If a data breach is likely to put you at risk, we will tell you and the regulator as the law requires.
3.9 Children and our website
Many of our products are made for children, but our website and shop are for adults. We do not knowingly collect personal information from children under 13 (or under 16 where local law sets a higher age). If you are a parent or guardian and think your child has given us their information, please email us and we will delete it.
3.10 Businesses, schools, madrasas and mosques
If you buy from us wholesale, or we contact your organisation to offer our products, we use the business contact details described above. We only contact organisations about products that are relevant to them, every message tells you how to stop further contact, and if you ask us to stop we will add you to our “do not contact” list.
3.11 Automated decisions
We do not make decisions about you that have legal or similarly significant effects using only automated means. Advertising platforms use automated tools to decide which adverts to show; you can control this through our cookie banner and the platforms’ own ad settings.
4. Your rights
Wherever you live, you can ask us to:
- see the personal information we hold about you and get a copy;
- correct information that is wrong or incomplete;
- delete your information;
- stop or limit how we use it, including for marketing;
- move it to you or another company in a common electronic format; and
- withdraw your consent at any time, where we rely on consent (this does not affect anything we did before).
You also have the right to object at any time to us using your information for direct marketing (we will stop), and to object to any use based on our legitimate interests.
To use any of these rights, email info@mysalahmat.com. It is free. We will reply within one month. We may ask you to confirm your identity first so that we do not give your information to the wrong person.
To stop marketing: click “unsubscribe” at the bottom of any email, reply STOP to a WhatsApp message, or email us.
4.1 UK and European Union
These rights come from the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, for people in the European Union, the EU GDPR. If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113, or to the data protection authority in your own country.
4.2 United States, including California
If you live in a US state with a privacy law (such as California), you also have the right to know what personal information we collect, use and disclose; to have it deleted or corrected; and not to be treated differently for using your rights. We do not sell personal information. Where advertising cookies count as “sharing” for targeted advertising, you can opt out by rejecting advertising cookies in our cookie settings, and we honour Global Privacy Control signals sent by your browser. We do not knowingly collect personal information from children under 13, in line with the Children’s Online Privacy Protection Act (COPPA).
5. Links to other websites
Our website and the App may link to other websites, such as YouTube or social media. Those websites have their own privacy policies, and we are not responsible for them. Please read their policies before you give them any information.
6. Changes to this policy
We may update this policy from time to time, for example when we add new features to the App or the law changes. The “Last updated” date at the top shows when it last changed. If we make an important change, we will tell you clearly, for example on our website, in the App or by email.
7. Contact us
If you have any question about this policy or your information, please email info@mysalahmat.com or write to MY SALAH MAT LIMITED, Unit 58 Enterprise Way, Newport, NP20 2AQ, United Kingdom.